How to Generate Traffic to Your Website – David Scott Kane Review
Earlier this week David Scott Kane from The Recursive ISV wrote a very in depth and detailed review of my ebook How to Generate Traffic to Your Website. And quite a review it was. Thank you Scott for the very kind and positive words!
Some of the highlights include:
I’m going to state at the outset of this review that this book has the good stuff!
You gotta love a review that pretty much starts with that previous sentence! And if that wasn’t enough of an endorsement, the next quote from the review sure is:
I just believe that credit should go where credit is deserved and I believe this book is a must have for every micro ISV and indeed many who consider themselves ISV’s.
Like I said earlier, it is a glowing review. If nothing else, the fact that he values one chapter as enough reason alone to buy the ebook, well…
To my mind Steph’s chapter on this is worth every cent of the eBook alone. This is something I’m always harping on about here and something most ISV’s and micro ISV’s fail epically at.
What’s more, the conclusion is extremely positive:
The book covers a heck of a lot more too. I’ve been working with websites since 1995, yet I still found gems in this book.
I also found things I knew but had forgotten and some things I wasn’t in agreement with – but was able to take away and give more thought to.
Don’t assume you know the SEO game and are able to skip this, even if it only makes you take a fresh look at what you’re doing it’s certainly worth every cent of the $14.95.
Frankly I can’t wait to read his next book, coming out in November, on blogging.
I’ve really only scraped the surface on what’s inside Steph’s book. So in conclusion, yes I recommend it, highly. Read it, use it and improve yourself and your business of software.
As you can see, Scott gave my ebook How to Generate Traffic to Your Website a very glowing review. Thank you.
And in case you missed the link earlier, you can read his full review here.
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How Important are Headlines?
This post is an exert from my ebook How to Generate Traffic for Your Website:
How important are headlines? VERY. The reality is that a headline can often make or break an article. A headline will determine if even the first sentence of the article is even read. On average you have 5-7 seconds to get someone’s attention, which is done through the headline. More importantly, only 2 out of 10 people will read past your headline and actually read your article! That’s just how important headlines are.
To give you a more concrete example of just how powerful a headline can be, John Wesley submitted an article to several social networking sites, including Digg, Reddit, StumbleUpon, etc. The headline read “The Two Types of Cognition”. With this headline the article generated about 100 visitors. Nothing spectacular. However a couple days later, and after some work rewriting his headline, John resubmitted it with a new headline. With the new headline it got about 5000 visitors. A very significant difference, 50 times more visitors. What was the difference? Only the headline. The article was exactly the same. The headline went from “The Two Types of Cognition” to “Learn to Understand Your Own Intelligence”. You can find the details of his case study here.
Headlines can and do have a significant impact. It might only be one line, but it can easily make or break your articles success.
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I Wonder How Often this Works?
We’ve all gotten the emails from some rich heir that’s in exile but has millions in a bank they can’t access. And if we help them, they’re going to share some of their riches with us. We all know the email, we’ve all seen it a hundred times (most are Nigeria based).
If you’ve been under a rock and you haven’t seen them yet, well you should really watch Ze Frank’s Ted Talks speech just below. It’s pretty hilarious (specially starting around the second minute – although the whole talk is really good):
This is a scam known as an advance-fee scam. The basic idea is that you’ll send them money in advance of getting a large payout, which of course never comes. You would think that this scam being as famous as it is today wouldn’t work anymore, but for some strange reason it still works. Don’t ask me why, I don’t get it. But for whatever reason, some people still get caught in this scam every year.
Of course these aren’t the only scams going around. Recently an email made it through our spam filters here at LandlordMax which I found interesting enough to comment on. Now I’m sure few people will fall for this particular scam, but imagine if you’re a small one person business (even smaller multi-person businesses have been known for falling for these types of scam), wouldn’t the following email look somewhat interesting. Especially if you were on the verge of running out of money during tougher economic times.
We are a software development and marketing company in Kuwait (Middle East). As part of our software portfolio, we would like to market and sell LandLordMax to our real estate and property management customers in the Kuwait market.However, we would like to brand the product as one of ours instead of LandLordMax. This would require a complete removal of all links that point to LandLordMax or your website, your license etc and be replaced with material suitable to our porfile. Also the logo will need to change.
We will market it and sell it and of course pay you license fees per installation.
Do you have any such reseller program that we can participate in. If not how do you suggest we take this forward.
The first thing to note is that they took the time to put in our company name several times. But what really sticks out, at least to me, is that they must have used some sort of keyword searching algorithm because they included “real estate and property management” in the email. This makes it look a lot more authentic. It makes it look like they’re in the right field. It’s no longer a generic email blasted to millions of random email addresses. At least it doesn’t obviously appear that way.
The other appealing thing in the email, for many businesses that is, is that they just want to market it. They want to “resell” it. They even go so far as to ask if there’s a “reseller program”. Although we all know this is bogus, I can see it further reducing the defensiveness of a more susceptible person.
Of course that’s never their intention. If it was, why would they later ask “However, we would like to brand the product as one of ours instead of LandLordMax. This would require a complete removal of all links that point to LandLordMax or your website, your license etc and be replaced with material suitable to our porfile. Also the logo will need to change.”
Basically they’re asking for a full version of the software, that’s completely de-branded, and has a no licensing implemented! If that doesn’t scare you as a business, I don’t know what would. Why not just go ahead and ask for the source code straight out? Generally, unless you’re acquiring a company for it’s assets or intellectual properties, you want to leverage the existing brand name because it has value. Not here.
You gotta love these types of requests. Normally I just dismiss them, but I had to comment on this one because of the higher than normal level of sophistication. Now maybe I just never noticed it before, but this is the first time I’ve seen such an email that includes matching company name with relevant keywords (not optimized keywords, but at least their relevant). I have to wonder how many businesses will be caught in this one versus the 419 scams (the initial email scam mentioned above).
By the way, as I was doing some research for this post, I came accross this interesting list of the top 10 email scams of 2008. Not exactly educational reading, but fun to go through. And they offer exerts of the different emails.
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Off-site SEO is More Important than On-site SEO
Don’t believe me? Ever hear of the term Google Bomb? This is where enough people point to a specific website using the same anchor text (the highlighted text that’s underlined in a link) to override what Google thinks the website is about.
The classic example is Miserable Failure which George Bush experienced a while back. Unfortunately Google has corrected this and it no longer works, so I can’t show it to you live.
But it doesn’t mean it’s not possible elsewhere. Actually it’s very possible and it happens all the time.
For example, you can have a perfectly optimized website “mesothelioma” (a renown keyword for it’s high CPC – Cost Per Click – value), but if everyone linking to your website says you’re about something else, that something else will overrule your SEO efforts. Google has realized that although you may think you about a specific topic (or maybe you’re just trying to game the system), if everyone says else wise they’re probably more accurate than you. And Google will therefore adjust what it thinks your website is about according to what everyone else says it’s about.
Which is good and bad. It means that your website can be about multiple keywords just by having links to it with different keywords. It also means that although you might optimize your website for one particular keyword, the search engines will recognize it for several other keywords which is great (assuming of course that they link to you with the other keywords).
It also means that you can get a double whammy by optimizing your website for the keyword(s) that most people link to your website for because you’ll be matching what the world thinks you’re about. That’s a good thing.
The key thing to remember is that the way people link to you is more important that your on-site SEO efforts, especially as your website gains momentum. Yes your SEO efforts are still very valuable, you will need this to be at the top of the search results. What I’m saying though is that it’s not that critical to have your website 100% SEO optimized (if that’s even possible). If you can get 70%-80% of the way there, that’s probably good enough. You’ll get to a point where you’ll be getting diminishing returns on your on-site SEO efforts, where you’d be better off spending your time getting high quality links to your website.
PS: If you’re interested in learning more about On and Off-site SEO, check out my ebook How to Generate Traffic to Your Website, in which I discuss this and many more SEO topics.
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Strike One. Strike Two. Strike Three. What You're Not Out?
Recently Apple release version 2 of it’s wildly successful iPhone with great dismay. So many people flocked to the stores to buy this latest new offering that it killed their networked. This ended up causing a lot of phones to become “bricked” (aka as useful a phone as a brick). Strike 1. Well maybe not strike one, we’ll pretend they just forgot to bring their bat to the game.
Having quickly brought back their network from the dead within a day or so, people were able to activate their new iPhones (or upgrade their older iPhones to the latest software). All seemed well and rosy again.
Then within no time reports started to come out that the phones were continually crashing. That synching your phone could take hours, many hours. Daily reboots. And much worse. Basically the community came to conclusion that version 2.0.0 of the iPhone should really have been called version 2.0.0 beta (maybe even version 2.0.0 alpha depending on who you talk to).
Strike One!
Then release 2.0.1 came out. It was suppose to fix some bugs. Maybe it did, who really knows for sure. For me personally the phone was just as unstable. I think rather than 2.0.1 it should be called 2.0.0 alpha 2. In any case, at best it only seems to have resolved some superficial issues.
Strike Two!
Looks like Apple just released version 2.0.2 with even more issues. Apparently they fixed some bugs, but also introduced others. I haven’t yet upgraded myself, but if it’s anything like what’s described on this recent post on iPhone Atlas, I’m not going to either! To quote the post: “This problem is generally accompanied by another in which music and other media are erased from the iPhone.” You should see the fix to resolve this issue!
Strike Three!
What? Not out yet? Apparently not. They have enough pre-built goodwill to keep going. But for how long? No company has infinite goodwill. Eventually they’ll lose all their credibility. The “it just works” won’t apply anymore.
And it’s not like they haven’t had any time to fix these issues. It’s been what, a month? Maybe two? Yet all we seem to be getting are basic bug fixes that don’t resolve any real issues. Not only that but they seem to be causing more issues. It just works, I don’t think so.
If Apple doesn’t watch out, they’ll lose all their credibility and brand value before they know it!
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Why do All College Degrees Take 4 Years?
If you think about it for a moment this doesn’t make any sense at all. Really, why do all degrees take 4 years? Do all degrees require exactly the same amount of education, the same amount or learning, and the same amount of experience? It doesn’t make sense.
I won’t debate why you go to college or university, it could be to learn to learn, to acquire a skill, to acquire knowledge, to get certified, or whatever the reason. It really doesn’t matter for this post, the question is why does it take 4 years no matter what major you take?
Some topics are more involved than others. And it shows! I remember taking some harder course where each class time had a related lab time allocated to it. If you take 5 of these courses in a semester then that was 5 labs. For other subjects, there were no labs. Some classes barely even had any assignments. For example if I compare most of my computer science assignments to my psychology assignments (I majored in both), well let’s just the say the amount of effort wasn’t comparable. And most psychology classes didn’t have labs! I’m not knocking Psychology (it was my third major – I also majored in Physics), it requires a skill set that not everyone has. It’s just that the amount of effort it took me to get through my computer science classes compared to my psychology classes wasn’t even close.
Of course I assume things haven’t changed that much since I went to university, except that now laptops are standard. Back in my day, when we used to walk 50 miles in blizzards with 100mph winds, no one had a laptop in class. But seriously, I assume there’s still a large discrepancy between how much effort goes into different degrees.
And that’s how it should be. Some material is harder to learn and takes more effort. That’s life. But why is it that every college degree still takes 4 years. Why don’t they vary in time depending on what’s required?
Is it a perception thing, where people will put less value into a 2-3 year degree versus a 4-5 year degree. I’m sure that will happen, but there’s nothing wrong with that. They take differing amounts of effort.
Or is it that it’s just easier to make everyone go through the same 4 year program, and expand or shrink the effort it takes to make it fit into 4 years (not to be confused with Parkinson’s law). Plus, and I just can’t resist, it’s pretty easy money to have a 2-3 year program take 4 years.
Personally I believe the main reason is that’s easy and standard to make it 4 years, no matter how much effort it really takes. It’s the easy route. It’s the standard. Why rock the boat? And any other of the million cliches you can come up with. Sure the other benefits are nice, but I simply think it’s because that’s the way it’s always been. And that’s why we should really question why college degrees all take 4 years to complete!
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The Value of Your Brand's Credibility
Intentionally or not, every brand ends up representing certain qualities. If you follow the 22 Immutable Laws of Marketing, you can only be known for one thing, and only thing, in people’s minds. Either you’re the easiest, the fastest, the cheapest, the most luxurious, or whatever, it’s one and only one thing. Although I believe this to be true in most cases, I don’t think it’s universal to all brands. For example I believe Apple is known for two things. Apple is of course known for its innovative products like the iPhone/iTouch. But more than that, Apple is also known “to just work”.
What do I mean by “to just work”? A common belief about Apple is that their stuff just works. And right out of the box! You don’t need to spend time fixing it. You don’t have to worry about viruses. You don’t have to worry about spyware. You don’t have to worry about your computer crashing. If you buy a peripheral for your Apple computer it works. It just WORKS!
Even Apple is capitalizing on this belief. We’re all familiar with the Apple commercials with the cool hip guy talking to the older, larger, and more corporate guy discussing Apple versus Windows. And of course there’s my favorite with the Windows guy repeating himself over and over about how he’s been error free for nearly a week.
The thing to note is not whether or not this is true, but rather that it’s perceived that way by the public. It’s a common belief. You can’t argue that fact. You can argue whether or not it’s true, but you can’t argue that it’s a common belief.
Many people are buying Apple’s just to avoid dealing with issues they face on their Windows systems. Of course the issues won’t disappear, well maybe for a bit, but with time as they neglect to upgrade their machines, connect them without firewall/routers, install all kinds of crapware, the issues will come back. But ignoring that fact, the common belief out there is that Apple computers just work, and that they’re immune to all these issues. And Apple hasn’t been shy to leverage this belief.
Unfortunately however all is not rosy. With their latest release of the iPhone/iTouch software, version 2.0 (and even the recent 2.0.1 upgrade), they’ve introduced a very buggy and unstable operating system. I personally own an iTouch and upgraded mine from version 1.0 to version 2.0. I can tell you that before the upgrade I maybe rebooted once or twice in total, which is great. On the same hardware, since upgrading to version 2.0 (and 2.0.1), I can’t remember a single day I haven’t had to reboot! Wow! It’s not the hardware, it’s the operating system.
I’m by far not the only one, lots and lots of people are complaining. It’s starting to be refered to as the “White Apple Logo Screen of Death.” There are issues of random reboots. Extremely long synch ups. Network connections being dropped. Battery lives being sucked incredibly fast. Very slow UI response times at random intervals (up to ten’s of seconds where the system is locked). Complete “bricking” of the machine where you need to reset it to factory defaults which takes the better part of a day! The system completely corrupting almost every time you select “Upgrade All” for your installed apps. You name it, it’s all happening. And that’s nothing compared to the outcry from the developers!
Which leads us back to our initial question, the title of this post: What’s the value of your brand’s credibility? In other words, for a brand that’s known to “just work”, what’s going to be effect of releasing a very unstable system riddled with bugs. It will greatly affect it’s credibility, and hence it will affect its revenues. The question is how much?
Luckily for Apple they’ve got a lot of brand power when it comes to just working. This release definitely didn’t just work. There are already people comparing Apple’s latest 2.0/2.0.1 iPhone/iTouch OS to a Microsoft OS release. I can’t imagine what will happen if they call version 2.1 a service pack?. But I’m getting off topic. The question is how much will it harm their credibility of just working?
In the tech community you can generally get away with one, maybe two if you’re very lucky, bad releases assuming you’ve previously been consistently good. But you better fix those bad versions very quickly. The longer it takes to release version 2.1, the bigger the hit on their credibility.
But worse yet, Apple’s “can do no wrong” credibility has definitely been hurt. “It just works” is no longer true. They pushed out a product way before it was ready for mainstream. The common theme in the online community is that version 2.0 was barely Beta worthy.
I believe they may just get away with it this time. But they’ve just played their only “Get out of Jail Free” card which means version 3.0 had better be good. Not only that, but the upcoming 2.1 update had also better offer a significant improvement in stability otherwise there will be a lot of backlash from the community. The belief that Apple’s products “just work” will no longer hold true. And that will affect them across the board. Not just for the iPhone/iTouch, but with all their products!!!
Remember many people are buying Apple computers because they’re perceived to just work. Again, whether or not this is true doesn’t matter, the perception and reputation is there in the minds of the average consumer. And if Apple loses this, then the perceived advantage Apple has over Windows will quickly erode. It will alter the OS war in a very significant way.
Branding is important. It lets people know what you or your company is all about. Branding is what differentiates you. It’s what builds loyalty. It’s what ultimately creates your evangelists. It’s defines you in the minds of other people. If you destroy the essence of who or what you are expect there to be dire consequences. Branding takes a lifetime to build and only seconds to destroy!
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50% Discount on How to Generate Traffic Ebook!
Ever since the ebook appeared on Bits du Jour, I’ve been considered reducing the price by 50%. I also have to admit I just haven’t had the appropriate time to allocate to marketing the book, what with Interview the Pros (the traditionally published book I have coming out soon) and the upcoming major release of LandlordMax.
In any case, I’ve just reduced the price of the ebook by 50% tonight. I’m going to give that a try, at least for now. I don’t know how long it will last, so if you’ve been on the fence nows a good time to take advantage of this offer. I definitely will never reduce the price lower than it is today. If anything else, once I have some time to really market it, the price will likely increase.
Considering how affordably priced I thought it was before, now it’s an even greater deal. It’s now less than the price of going to a movie with a popcorn and drink!!! You can’t beat that. Check it out now!
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Why Have a Start Button to Shutdown Windows?
The other day I was watching David Pogue’s presentation When it comes to tech, simplicity sells on Ted Talks about good and bad UI design, which overall was very good. However good UI (User Interface) design is not always as obvious as he makes it out to be, and sometimes it’s even very counter-intuitive.
For example, it’s very easy to bash Microsoft Windows. Not that I’m a “fanboy” of any particular operating system, at LandlordMax we work with Microsoft Windows, Mac OS, and Linux, so I’m pretty operating system agnostic. In any case, David presented some good examples of good and bad UI design, and in most cases he was 100% right. In one comparison, for example, he compared the difference between the shutdown menus on Windows and the Mac OS. The Mac OS definitely had a more obvious and easier user interface.
What got my attention however, and the reason I’m writing today, is that he also made a passing joke about Windows and how you shut it down. He said “Why in gods name do you shutdown a Windows PC by clicking on a button called Start” (approx 11 minutes into the presentation) which drew some laughter from the audience. I agree his comment makes sense intuitively, but he’s unfortunately wrong in this case.
Raymond Chen writes about Microsoft’s decision to use the “Start” button in his book The Old New Thing. It’s too bad David hasn’t read Raymond’s book or blog post about the decision to use the Start button. Basically it goes that in the beginning of Windows there was no “Start” button, they only added it after going through some usability testing.
To quote Chen (the highlights are my own):
Back in the early days, the taskbar didn’t have a Start button. (In a future history column, you’ll learn that back in the early days, the taskbar wasn’t called the taskbar.)
Instead of the Start button, there were three buttons in the lower left corner. One was the “System” button (icon: the Windows flag), one was the “Find” button (icon: an eyeball), and the third was the “Help” button (icon: a question mark). “Find” and “Help” are self-explanatory. The “System” button gave you this menu:
Run…
Task List…
Arrange Desktop Icons
Arrange Windows 4
Shutdown Windows(“Arrange Windows” gave you options like “Cascade”, “Tile Horizontally”, that sort of thing.)
Of course, over time, the “Find” and “Help” buttons eventually joined the “System” button menu and the System button menu itself gradually turned into the Windows 95 Start menu.
But one thing kept getting kicked up by usability tests: People booted up the computer and just sat there, unsure what to do next.
That’s when we decided to label the System button “Start”.
It says, “You dummy. Click here.” And it sent our usability numbers through the roof, because all of a sudden, people knew what to click when they wanted to do something.
So why is “Shut down” on the Start menu?
When we asked people to shut down their computers, they clicked the Start button.
Because, after all, when you want to shut down, you have to start somewhere.
(Besides, if we also had a “Shut down” button next to the Start button, everybody would be demanding that we get rid of it to save valuable screen real estate.)”
The morale of the story, be careful before you start trashing user interfaces, there might just be a reason for some odd solutions.
And this was proved again recently in the post Learning from “bad” UI on Signal Versus Noise when Ryan walked us through the UI design of TripLog/1040. This UI at first seems to be horribly designed, with no thought at all given to it. But once you understand the reasoning and usability behind it, you quickly realize that it was indeed very well designed and that a LOT of thought was actually given to the design of its UI!
Of course many UI’s are just badly designed, there’s no question about it. It’s just that sometimes the obvious is not so obvious!
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What's the Real Value of a Guarantee/Warranty?
Not all guarantees and warranties are worth the same. For example here at LandlordMax we guarantee that we will give you a refund within 30 days of buying LandlordMax if your not completely satisfied (remember this is after trying it for free for 30 days before purchasing it). We’ve honored this guarantee every single time!
However not all companies create guarantees with the intentions of honoring them. And even those that do might not (especially if money starts to get tight). Let me start with an example of a useless guarantee (sometimes also called a warranty – we’ll assume for this post that they are the same although there are minor differences). A year ago I bought a dehumidifier for my house, a Honeywell. With the dehumidifier came a 5 year guarantee. If anything was to go wrong, they would immediately replace the unit. All I had to do was call the 800 number listed in very large and bold letters on the box, in the manual, and so on.
As you can guess, the dehumidifier broke before the guarantee was up. It actually broke within a year, less than 20% of it’s guaranteed lifespan. So I obviously called the big bold number listed everywhere that had influenced my purchasing decision. On a side note, I ended up buying two units, one for our house and one for my mom’s house. Both units stopped working within a year, so I suspect there are some production issues.
In any case, after calling the number I discovered that Honeywell itself doesn’t actually manage the guarantees, they’ve outsourced that to another company. Not a big deal, but if you’re going to outsource it’s important to make sure the company that you use to outsource does a good job and represents you well. Turns out that the company they outsourced for was no longer around. But they gave us another number to another to call so that we could take advantage of the guarantee.
Again I took the phone and made a call so that I could exercise the guarantee. And in this second case, the company is pretty much clueless. They don’t really know what to do, so they take my name and phone number and promise to call back within a few days with some answers. Of course being busy as I am I forgot to follow-up within a few days, and I ended up calling a few weeks later. Still the same response, we’ll call you in a few days. Nothing again. It’s as if no one’s there. And this wasn’t just me, my mother, with her faulty unit, also had an identical experience.
It’s almost as though they’re trying to ignore us hoping that the problem will go away. And it did, we both eventually gave up and got ourselves other different units. But rest assured it wasn’t from Honeywell, it was from another brand. I’ll never buy another Honeywell dehumidifier again. Even though my experience with their home thermostat has been very positive this experience has really soured me on their company. I now place absolutely no value in their guaranties and warranties. They just don’t honor them. Getting rid of their obligations through attrition is very deplorable!
But who’s going to go after them to enforce the guarantee. I need a replacement now, not much later. And I’m for sure not going to spend my time chasing down a few hundred dollars that will likely never come when I could make multiples of that working on my business. So they’ve just basically got the benefits (increase in sales conversions) from their guarantee without having to enforce it. Maybe it’s different with other departments within the company, but for this dehumidifier unit they definitely own up to their claim.
The moral of this story is be careful when you make a purchasing decision, especially if you put a lot of value on the guarantee or warranty. Don’t just assume it will be honored. Look at who you’re buying from and see if they have a history of owning up to their guarantee. Check their reputation. And only then put value into the warranty.
And one last thing, the longer the duration of the warranty, the less value you should put on it. For example, the odds of a lifetime warranty being honored after 20+ years of purchase are pretty low. They’re assuming you’ll have moved on, lost your receipts, there is no equivalent replacement unit, or maybe even that the company might not be there anymore. I personally won’t trust anything beyond a 5 year guarantee, and even than my trust is limited. For example you can be pretty confident that most car manufacturers will honor their warranties. But I wouldn’t put any weight in a $40 coffee maker 20 year guarantee. And is it even worth your time to follow through with a $40 guarantee after 15 years…
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